Frequently asked questions
WHAT IS THE UNDERCOVER UNIT?
It is a fully interactive theatrical experience where, with the help of actors, lights, a musical score, and much much more law enforcement/EMS/fire can come and train and you can in effect live a video game.
WHAT DOES THAT MEAN?
You will be placed in a scenario (which changes periodically) and, with the help of a guide will become a special agent, undercover agent, spy, or maybe even a ghost hunter.
I STILL DONT GET IT?
Think of it as a scavenger hunt, escape room, murder mystery and stage show all rolled into one.
OK, I AM STARTING TO GET IT BUT HOW DOES IT WORK?
You will arrive at our facility and once you are there you will conduct a safety briefing and find out what the scenario is and how we are to accomplish it. You will then make contact with either our actors or the "suspect" and go from there. It could entail surveillance of a subject, gathering clues, finding evidence. talking to witnesses, interviewing suspects, conducting undercover operations. etc. Then once you have solved the crime or completed your mission you will return to the briefing area for a test (so pay close attention)
WHERE ARE YOU LOCATED AND WHERE SHOULD I PARK?
We are located in Norristown PA 19401 there is ample parking on the street. It's important to note that although Norristown is a suburb of Philadelphia it is 20 Miles from Center city and public transportation can be difficult late at night. We are very close though to the Elwood Park Zoo, King of Prussia, the Farm Park, and many other attractions so come and make a day of it.
I SEE PEOPLE IN THE PICTURES HAVE GUNS WHAT ARE THEY?
We use Airsoft guns as well as prop weapons that shoot blanks
CAN THEY HURT ME LIKE A REAL FIREARM?
No. Airsoft guns are TOYS. They cannot fire firearm bullets nor can they be modified to do so. The internal design and workings are totally different from those of real firearms. They are also utilized only in very controlled areas so they can't be mistaken for a real firearm by the general public.
CAN THEY STILL HURT ME?
Yes, airsoft bbs can hurt and a BB will leave a mark if it hits unprotected skin or clothing tightly stretched over it. If it hits soft skin, like the cheek or inner thigh, it will undoubtedly hurt more. Airsoft hurts a lot less than paintball, but you do run the risk of receiving small red welts from impacts. The upside is without a little pain, there is no more incentive to avoid hits than a computer game. The adrenaline produced by a player when in the game may well mean they don't feel any effects of being hit until they return home.
IS THERE A WAY TO PLAY THE GAME WITHOUT USING THE BBS?
Yes, we can make the weapons simply props used to enhance the adventure just as if they were set pieces. We can remove the bbs from the guns to make sure it is as safe as possible for everyone. Don't worry though the actors will still react as if being shot. The group has to all decide to do that though as it would be impossible to have some with and some without.
IS THERE ANY OTHER WAY I CAN GET HURT?
Due to the nature of the game, you may be called upon to do such things as crawl, crouch and escape from various scenarios. Due to this, there is always a chance you may get hurt. We do not recommend this to anyone that is pregnant, suffers from heart ailments, asthma, high blood pressure, back pain, neck pain or any other injury/ailment that would preclude them from playing any other sport, riding an amusement ride etc. You also MUST sign a waiver (ON OUR TICKET PAGE) before entering our facility. There are however a few simple rules to follow and this can be a very safe and fun adventure. We provide you with full safety gear to include eye protection, ear protection, face mask, and knee pads. It is also recommended that men bring a protective cup as well. You must wear all of the safety gear at all times. It is for everyone’s safety and there are no exceptions to these rules.
ARE THERE ANY OTHER RULES I SHOULD KNOW ABOUT?
We have a strict zero-tolerance policy when it comes to unsafe or illegal actions. Breaking a zero-tolerance rule will have you banned from our facility and future events and in most cases will result in local law enforcement being called in.
Some examples are, but not limited to:
• Illegal drugs of any kind.
• Excessive alcohol consumption before (or any consumption during) games/events (anyone deemed intoxicated will not be able to play.)
• Willful damage to property (graffiti, littering, etc)
• Aggressive physical contact with another player/event staff
• Disrespect of any kind towards other players, facility/event staff.
Possession of an actual firearm in the game zone is strictly prohibited. (Including anyone with a CW permit)
WHAT DOES MY TICKET INCLUDE?
It includes the game itself, and everything you will need to play the game.
WHAT SHOULD I BRING/WEAR?
It is recommended that you wear light clothing that covers your body. Keep in mind though that a large portion of the game takes place in a basement and it can get very hot in the summertime So plan accordingly. Also, keep in mind you are undercover agents so tactical gear might give you away. Shorts and T-shirts are acceptable however keep in mind you will have no barrier between you and the elements/bbs etc. NO OPEN TOED SHOES !!!
HOW OLD DO I HAVE TO BE TO PLAY?
This is an adventure that is only recommended for adults. The game can include violence, strong language, gun violence etc. We feel that with the current culture and environment towards guns or anything that "promotes the gun culture" and in light of recent violent incidents involving minors, the decision to participate in this game should be on those who can be legally responsible to make that decision. We also have made this adventure as if you were living a movie or video game. With that in mind, we feel this adventure would get an R rating due to gun violence, adult themes, strong language. Based on all of these factors we have decided that no one under the age of 18 may purchase a ticket and NO ONE UNDER THE AGE OF 13 WILL BE ADMITTED. Anyone under the age of 18 must be accompanied by their parent/legal guardian (not just an adult) and their parent must sign the waiver ON LOCATION in order to participate.
CAN I BRING MY OWN GEAR/GUN?
To avoid safety issues and concerns, we require you to use our weapons but you are welcome to bring your own safety gear as long as it covers all of the areas that ours does. If not you may be issued our gear as well.
DO I GET ANY KIND OF DISCOUNT FOR BRINGING MY OWN GEAR?
Unfortunately no. The price is set up for the adventure and not the rental of the gear
WHAT IS THE MINIMUM/MAXIMUM NUMBER OF PEOPLE?
There isn't a minimum number of people required. However, It is important to note that if you purchasing less than 4 tickets although you are given a time that time may be changed at the discretion of the venue if min numbers for that time slot are not reached. The scenarios are all based on teams of 4 people. So any groups over 4 will be split into other teams. We also recommend that if you have a group of more than 8 people that you contact us before purchasing your tickets.
I HAVE NEVER DONE THIS BEFORE AND I NEED TO KNOW IF THE PEOPLE I AM PLAYING AGAINST WILL BE ON MY SAME LEVEL?
We have people playing here that are from beginners to pro status. You will have a guide that will walk you through all aspects of the game and assure that the game is played at your level. We are happy to answer any questions that you may have to ensure that your visit with us is an exciting one.
HOW LONG DOES A TYPICAL SCENARIO LAST?
The scenarios are scripted and will last approximately 1-1.5 hours.
DO I NEED TO PURCHASE TICKETS AHEAD OF TIME?
The short answer is YES. We base our actors, guides, staff etc on ticket presales only. Although we may be able to accommodate walk-ups we cannot guarantee a game will be available at that time. It is STRONGLY recommended that you purchase tickets at least 8 hours in advance of the time you would like to play. If it is less than 8 hours, we recommend you call us to see if we can assemble a game for you. Certain days/times sell out.
I SEE YOU ARE SOLD OUT/NOT OPEN DURING THE TIME I REALLY WANT TO GO WHAT DO I DO?
There may be times that we are able to accommodate you even if the tickets online are sold out or we may be able to set up a special game for a large group during our non-working hours. Feel free to call us or email us and we may be able to help
I ALSO SEE THAT YOU HAVE A SEANCE GAME. CAN YOU TELL ME ABOUT THAT ONE?
The seance is different in that there are no weapons and it is more geared towards the date night, girls night out, and customers who enjoy being scared/ horror movies/ghost hunting that kind of stuff. It is a seance conducted in an actual haunted space. It also has some magic, mentalism and whats called a traveling meditation. It is for entertainment purposes we don't try to contact dead relatives or anything like that. It's a theatre show but we get real paranormal things that happen all the time!
BECAUSE ITS A LITTLE TAMER DO YOU RECOMMEND THE SEANCE FOR PERSONS UNDER 18?
NO, we do not recommend this for anyone under 18. We have had adults who have had panic attacks and not able to finish the game. It is also science-based so most children aren't able to follow the game so they tend to get bored and the adults don't have as good of a time either.
If we have missed anything or you still have questions feel free to contact us either in the chat with us tab or the contact us section of our page.